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Senior Solutions Engineer, WooCommerce

at Automattic

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Senior Solutions Engineer, WooCommerceat Automattic
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Automattic, the company behind WordPress.com, Jetpack, WooCommerce, and Tumblr, is looking for an exceptional Senior Solutions Engineer to play a key role in aligning our products with our largest customers' eCommerce journey.


As a Senior Solutions Engineer, you will:

  • Be the product and technical lead for our largest and most strategic customers.
  • Build and develop technical solutions based on your interactions with our customers.
  • Collaborate with other  Customer Success team members to translate business needs into technical solutions.
  • Work cross-functionally with internal teams, e.g. Business Development, Marketing, Products, Engineering and Customer Support, to identify the necessary resources needed at each stage of the customer journey.
  • Maintain strong relationships with WooCommerce’s agencies and partners, and leverage them to build even closer interactions with our customers. 

Responsibilities:

  • Be a trusted technical advisor to customers, and align our products, services, and customizations, to support their and WooCommerce’s strategic goals.
  • Support the organization’s retention and expansion goals
  • Advise customers and partners to develop solutions that can scale to target performance.
  • Work with customer, technical, and hosting teams, to scale hardware, optimize code, distribute content, and cache, to meet performance targets.
  • Contribute to the WooCommerce community - most of what we do is open-source!
  • Be a key advisor to our customers on Automattic products and services, recommending how and when to best position them.

This role might be a good fit if you:

  • Have proven experience building large eCommerce or software solutions.
  • Are solution-minded, with extensive hands-on experience with PHP, JavaScript (ReactJS), and the LAMP stack.
  • Have a solid understanding of the eCommerce ecosystem.
  • Are an excellent communicator, both in writing and verbally, and able to adapt to different audiences.

Extra credit:

  • Experience as a PHP developer on WooCommerce.
  • Active contributor to the WooCommerce community, or to other open-source initiatives.
  • Experience working in a fully distributed environment.

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